Refund and Return Policy

 

Thanks for shopping with us.  We’re grateful that you enjoy buying with us.  However, we also want to make sure that your time spent discovering, evaluating, and purchasing our items is enjoyable.  Please note that your purchases from us are subject to terms and conditions, just like any other buying experience.  The most important thing to understand is that by placing an order or completing a purchase at any of our websites (please add websites), you agree to the terms set forth below and within our Instocking Co., Ltd. General Terms and Conditions of Sale (“Terms and Conditions”).

 

Order Cancellation

 

All orders are automatically processed on our end and sent for shipment as soon as they are placed.  Unfortunately, during this process, we incur irreversible fees.  Therefore, while we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point.  Therefore, we strictly adhere to the following cancellation policy:

 

If you cancel your order at least one day before it has been shipped, your order will be canceled free of charge.  Even if you are charged, we will refund the full price and shipping cost, if applicable.  

If you cancel your order after it has been shipped, please follow our Return Policies.  The cancellation will have to be treated as a Return with all applicable fees.  

Orders which are refused at delivery will be assessed all of the applicable fees listed above – including restocking, cancellation, and other applicable fees.

 

Return Policy

 

Inspection Return Policy: We are confident that you will be pleased with the product you purchase from us.  That’s because we go to great lengths to make sure they’re developed and made specifically for you.  We recognize, however, that a product may not always meet your expectations.  In the unusual event that this occurs, please consider the following rules for returning a product:

 

Under the standard policy, you have 7 calendar days to inspect and decide whether you want to return it from the date you received it, You have to show, via photos or video, there is, in fact, a defect or nonconformity with our product to support your rejection, and Only items that have been purchased directly from our websites can be returned to us.  

 

Damages or Shortages

In an effort to minimize any delay in resolving a damage or shortage claim, the customer is required to count all receipts prior to the customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. The customer must notify Instocking Ltd of any damages in transit or product shortages within two (2) business days of receipt, or Instocking Ltd shall have no obligation to process credit or arrange for product replacement. Contact Instocking Co., Ltd.Customer Service or Instocking Co., Ltd. sales representative to report damages or shortages.

 

Products Shipped in Error by Instocking Co., Ltd.

The customer must notify Instocking Co., Ltd. of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Instocking Ltd are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

 

Defective product

Please contact our Quality Assurance department or via email to initiate a complaint. You will receive an acknowledgment letter within 72 hours via email.

 

The defective or damaged product sample(s) may be requested to be returned to Instocking Co., Ltd. at the time the complaint is initiated. A prepaid shipping label will be provided to you at Instocking 

Ltd’s expense. If a picture/video of the defect or damaged product is available, please email us along with the complaint number. **Please do not discard your product until further notice. ** When the picture is received, Quality Assurance will assess and determine if a credit/replacement is applicable.

 

Packaging and Return Shipping

 

Please ensure that the item you’re returning is repackaged with all the parts, cords, and documentation that were included when you received it.  All returns must be completed within 30 days from the date we approved your return request, or your return request is considered abandoned.  

 

You may be subject to return shipping costs depending on the cause of your return.  We are only committed to paying for your return shipping if there are enough documents to show we caused the defect.  If the carrier is responsible for causing a defect, you are responsible for initiating the process with them, and we will assist you to do so.   In all other circumstances, you are responsible for shipping your return back to us.  If we paid for your return shipping by mistake, we would deduct the shipping cost we paid in your refund once we determined that we have not caused the defect after receiving and inspecting your return.  

 

Refund and Exchange

 

Within seven days from the date we receive your return, we will examine the product for any damage or non-compliance with our Terms and Conditions before issuing your refund.  We reserve the right to adjust your refund according to our Terms and Conditions.  Please note that we may only issue a partial refund depending on the cause for your return, as well as the condition of the Goods, once we receive and inspect your return.  Once we approve the return, your refund will be processed.  

 

Once we receive your return, we will examine the product for any damage or non-compliance with our Terms and Conditions within seven days.  If we determine that you will be eligible for exchange, you will be notified and initiate an exchange request.  Our exchanges are, of course, subject to product availability.  If your items cannot be exchanged, they can only be returned, and your refund will be issued to the payment method you used on your order (per the guidelines in our Return Policy).