You can cancel your order before the shipment by taking the below steps to cancel an order:

 

Log in to your account.

 

Check the order status. Only orders under” Processing” status can be canceled.

 

Email us the order number you wish to cancel.

 

Our service team will cancel it for you.

 

An email confirmation for order cancellation will be sent from the customer service team.

 

A full refund will be back to your original payment account.

 

For more help, please contact our customer service team.

 

Please note that only before the shipment can you cancel the order. The return of received items should follow the Return Policy of our website.